Plain language about what you can expect from us, what we expect from you, and how we work together.
These Terms of Service ("Terms") govern your access to and use of the website and services provided by Grace Solutions Services ("GSS," "we," "us," or "our"). By using our site or engaging our services, you agree to these Terms. If you don't agree, please don't use the site or engage us.
Grace Solutions Services is a human-led, AI-powered consultancy that builds automation, content, and communication systems for established small businesses. Our services include strategy diagnostics, custom AI implementations, ongoing managed services, and the educational resources made available on this site. Specific scope, deliverables, timeline, and fees are agreed in a separate written engagement document for each client.
You must be at least 18 years old and legally able to enter into a binding contract to use our site or engage our services. By using the site, you represent that you meet these requirements.
You agree to use our site only for lawful purposes and in a way that doesn't infringe on the rights of others or restrict their use of the site. Specifically, you agree not to:
The free guides, playbooks, and tools available on our Resources page are provided for your educational use. You're welcome to apply them in your business. You may not republish, repackage, or resell them as your own.
Resources are provided "as is." They reflect our best thinking at the time of publication, but business outcomes depend on factors beyond any guide — your team, your market, your execution. We make no guarantee that following any specific recommendation will produce a specific result for your business.
Our strategy calls are working conversations, not formal consulting engagements. Anything we discuss is non-binding until formalized in a signed engagement document. We treat the information you share on calls confidentially. We don't record calls without your express consent.
Paid engagements are governed by the specific terms in your engagement document or statement of work, which takes precedence over these general Terms wherever they conflict. Engagement documents typically specify:
Unless otherwise specified in writing, invoices are due upon receipt and unpaid balances may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law.
The Grace Solutions Services name, logo, website design, written content, frameworks, methodologies, and educational materials are the property of GSS and are protected by U.S. and international intellectual property laws. You may share links to our content and quote brief excerpts with attribution. You may not copy, modify, distribute, or create derivative works without our written permission.
Anything you provide to us — your business data, your brand assets, the things you tell us about your company — remains your property. We use it only to deliver the services you've engaged us for, and only for as long as needed for that purpose.
For paid engagements, ownership of custom-built systems, automations, and content is assigned to you upon full payment, as specified in your engagement document. We retain rights to the underlying frameworks, methodologies, and reusable components we developed before or independent of the engagement.
Our work often involves third-party tools (CRM platforms, AI providers, communication tools). Your use of those third-party services is governed by their own terms. We're not responsible for their performance, availability, or pricing changes. We'll always disclose what tools we recommend or use, and any vendor costs are typically billed to you separately.
The site and its content are provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
We don't guarantee specific business outcomes. Marketing claims about response times, conversion rates, or growth are based on actual client results but are not promises of identical performance for your business. Your results will depend on your market, your execution, your team, and many factors outside our control.
To the fullest extent permitted by law, in no event shall Grace Solutions Services, its officers, employees, or contractors be liable for any indirect, incidental, special, consequential, or punitive damages — including but not limited to loss of profits, data, goodwill, or other intangibles — arising from your use of the site or our services.
Our total liability for any claim arising out of or related to the site or our services shall not exceed the greater of (a) the fees you paid us in the twelve months preceding the claim, or (b) one hundred U.S. dollars (USD $100).
You agree to indemnify, defend, and hold harmless Grace Solutions Services from any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising from your use of the site, your violation of these Terms, or your violation of the rights of any third party.
We may suspend or terminate your access to the site at any time, with or without notice, if we believe you've violated these Terms or acted in a way that creates risk for us or other users. You may stop using the site at any time. Provisions that by their nature should survive termination (intellectual property, limitation of liability, indemnification, governing law) will survive.
These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles. Any dispute arising from these Terms or your use of the site shall be resolved in the state or federal courts located in Orange County, California, and you consent to the personal jurisdiction of those courts.
Before filing any claim, you agree to first contact us in good faith and attempt to resolve the dispute informally for at least thirty (30) days.
We may update these Terms from time to time. When we do, we'll update the "Last updated" date at the top. Material changes will be communicated by email if you've shared your address with us, or by a notice on the site. Continued use of the site after changes take effect constitutes acceptance of the new Terms.
If any provision of these Terms is found to be unenforceable, the remaining provisions remain in full effect. The unenforceable provision will be modified only to the minimum extent necessary to make it enforceable.
These Terms, together with our Privacy Policy and any engagement documents you sign with us, constitute the entire agreement between you and Grace Solutions Services regarding the use of our site and services. They supersede any prior agreements or representations on these topics.
Questions about these Terms?
Grace Solutions Services
Email: Info@GraceSolutionsServices.com
Mail: 1440 N. Harbor Blvd., Suite 900, Fullerton, CA 92835
Web: gracesolutionsservices.com